FAQs

1. What is PALENIC all about?

🔍 Answer: PALENIC creates thoughtfully designed products across categories like outdoor essentials, wellness, and tech accessories to enhance your lifestyle.

2. Do you ship internationally?

🌍 Answer: Yes, we provide international shipping to most countries. Check our Shipping Policy for detailed timelines.

3. How can I track my order?

📦 Answer: You’ll receive a tracking number via email once your order is shipped. Use it to monitor your delivery status.

4. What is your return policy?

🔄 Answer: We offer hassle-free returns within 30 days of delivery. Check our Return Policy for eligibility and steps.

5. How do I contact customer support?

📧 Answer: You can reach our friendly support team via email at support@thepalenic.com. We’re available 24/7 to assist you.

6. Are your products eco-friendly?

🌱 Answer: We strive to include eco-conscious options wherever possible, such as reusable pet pads and energy-efficient gadgets.

7. How long does it take to process orders?

⏳ Answer: Orders are processed within 1–3 business days, and shipping typically takes 10–15 days from the ship-out date.